| Business | Japox Corporation Co., Ltd. (Go on Rent-a-Car) |
| Responsible person | Hitomi Hirayama, Representative Director |
| Address | 4F, 5-27-5 Kamata, Ota-ku, Tokyo 144-0052, Japan |
| Phone | +81 3-6428-7641 (weekdays 10:30–17:00 JST, Japanese). Email is the best way to reach us. |
| Email | info@go-on-rent.com |
| Permit | Permit for the paid rental of private vehicles under Article 80(1) of the Road Transport Act (神運輸第301号) |
| Price | As shown in the price list on the home page (tax included). Safety Pack ¥1,650 per day (required) |
| Other charges | Deposit ¥50,000 (held on the card at pick-up and settled at return); fuel plus a ¥2,000 refuelling fee if not returned full; late return ¥2,000 per hour; tolls and parking; actual cost of roadside help, cleaning, lost keys, etc.; fines we pay plus a ¥3,300 handling fee; damage and the Non-Operation Charge (NOC: ¥20,000 drivable / ¥50,000 not drivable) not covered. See Articles 5 and 12 of the Rental Terms. Internet costs are borne by the customer. |
| Payment methods | Credit cards, Apple Pay, Google Pay and other methods shown by Stripe |
| Payment timing | At booking (the booking is confirmed when online payment is completed). Costs after return are charged to the saved card after prior notice, under Article 6 of the Rental Terms. |
| Booking deadline | Until 48 hours before pick-up |
| Service delivery | The car is handed over at the booked date and time at the place we specify at Haneda Airport. |
| Cancellation and refunds | Under Article 7 of the Rental Terms (free until 7 days before the pick-up date; 20% from 6 to 3 days; 30% from 2 days to the day before; 50% on the day; 100% for no-shows or invalid documents. The fee is deducted from the card payment and the rest refunded to the card; the Safety Pack is always refunded). |
| Cooling-off | This is a distance sale, so the cooling-off system does not apply. |